Outsourcing
Your Web Marketing
The online world is constantly evolving. You may be thinking about
outsourcing your Web promotion to an expert who is immersed in this world as
their fulltime occupation, rather than trying to acquire this knowledge
yourself, and cope with the pace of change in-house.
So, what should you look for in a consultant, and what guarantees can you
expect?
Choosing The Consultant
The consultant should ask a lot of questions about your business and your
objectives. They need to be very clear about the specific goals of your
site. Do you want as many visitors as possible (as in: "We get
millions of hits on our Web site"), or are you more interested in
attracting qualified leads? Are you selling products? Are you
looking for new customers, sign-ups for your newsletter or events, media
coverage, etc.
It's possible that there could be different markets for each of your
objectives. The consultant should show that they clearly understand the
demographics of the audience you want to attract. This includes whether
your markets are currently online, whether they are comfortable using e-mail,
etc. It's also important to clarify any restrictions on your marketing -
for example, if you're only targeting specific locations.
The key to effective Web marketing is to have a comprehensive, integrated
plan that focuses on where your markets “hang out” online. It’s
absolutely not enough to concentrate your efforts on search engines - that’s a
passive rather than an active approach. You want to reach out to your
potential visitors, not wait for them to come to you. And, you want to
ensure that your offline marketing includes your Web site - up to a third of
your traffic can now come from real-world sources.
So, the consultant should propose to you a wide-ranging plan (assuming
that’s appropriate for your goals) that includes:
* Search engine strategies
* Paid (bid for placement) listings
* Review sites and directories
* Linking with other appropriate sites
* Advertising / e-zine sponsorships (depending
on your budget)
* Online public relations opportunities
* Integration with your real-world marketing
Effective Web marketing must also include an e-mail strategy. The
consultant should include in their proposal some ideas for targeted,
personalized (and fully opt-in) e-mail that is compliant with all State and
Federal laws. This requires a contact database that you can use to select
out the different audiences that you might have for these messages. The
consultant should also be able to help you create this, if required.
And finally, the consultant should explain how they propose to evaluate the
success of any marketing campaign against your goals and objectives.
Marketing is an ongoing process, during which you’ll learn a lot about your
site and about your visitors. This knowledge should be analyzed and used
to tweak your site and refine your business strategies. A good consultant
will be able to work with you to achieve this.
What Guarantees Can You Expect?
Let’s be very clear - there is a distinction, which often gets blurred,
between sales and marketing. The job of a marketing consultant is to
bring qualified traffic to your site (or in other words, into your
storefront). Completing the sale is then a separate challenge.
Marketing is also a very gray area, in which it’s difficult to provide
cast-iron guarantees of results. This is particularly true in the area of
search engine optimization, since the search engines are so unpredictable.
In my opinion, if a consultant promises you "top ten placement" you
should be very wary - it's possible that they are using tactics that could be
classified as spam - soon if not now.
And that can really hurt you - I have a colleague who was banned from Google
because he hired "experts" who used this type of approach.
Obviously you do want to check that the consultant has a good track record,
and that they can provide references from other clients. I believe that
good Web knowledge and proven online marketing tactics are as important as an
in-depth familiarity with your industry.
In setting your contract with the consultant, it's important to have a
mutual comfort level with your goals, expectations and budget. There are
many opportunities for free promotion online, but if you're prepared to spend
some money, you can potentially build your traffic faster. Since building
awareness of a site takes time, perhaps a minimum six-month period would be
advisable, but with appropriate get-out clauses for both parties.
Conclusion
Good Web marketing is a team effort! Hire a consultant who you feel
very comfortable with, who asks lots of questions to really understand your
business and your goals, and who seems genuinely interested in promoting
you. But then be prepared to work with them - respect and consider their
suggestions, and allow them to be creative in their approach.
© Philippa Gamse, 2003. All rights reserved.
Philippa Gamse, CyberSpeaker, is a Web strategy consultant and professional speaker. Check out her free tipsheet for 23 ideas to promote your Website: http://www.CyberSpeaker.com/tipsheet.html Philippa can be reached at (831) 465-0317.
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